Privacy Policy

Last Updated: June 1, 2024

OpenHarvest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website openharvest.sbs or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request information about our services
• Sign up for our newsletter
• Complete a contact form
• Book or inquire about travel services
• Participate in promotions or surveys
• Provide feedback

This information may include:

• Name, email address, phone number, and postal address
• Payment information (processed through secure third-party payment processors)
• Travel preferences, dietary requirements, and special accommodations
• Passport information, visa details, and other documentation required for travel
• Travel history and destination interests
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on those pages
• Referring website or application
• Language preferences
• Date and time of access
• Other diagnostic data

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to understand how you use our website. Cookies are small text files stored on your device that help us improve user experience, manage site content, and compile aggregate data about site traffic. You can control cookies through your browser settings and other tools.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Enable personalized features and remember your preferences
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Arrange and book travel services on your behalf
• Communicate with you about your inquiries, bookings, and account
• Send you updates, marketing communications, and newsletters (if you have opted in)
• Respond to your comments, questions, and requests
• Customize and personalize your experience
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations
• Enforce our terms, conditions, and policies

3. Sharing Your Information

We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services, customer service)
• Travel suppliers: Airlines, hotels, tour operators, and other travel service providers necessary to complete your bookings
• Business partners: Trusted partners with whom we jointly offer services or promotions
• Affiliates: Our parent company, subsidiaries, and affiliates
• Legal requirements: To comply with applicable laws, regulations, legal processes, or governmental requests
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With your consent: In other ways we may describe when you provide the information or with your explicit consent

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We maintain data processing agreements with our third-party service providers to ensure they process your information with the same level of security and confidentiality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent
• Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions included in each marketing email
• Contacting us using the information in the "Contact Us" section
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account, bookings, or our ongoing business relations.

7. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

8. International Data Transfers

As a global travel company, we may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection regardless of where it is processed.

These safeguards may include:

• Transferring data to countries recognized as providing an adequate level of legal protection
• Using specific contracts approved by regulatory authorities that give personal data the same protection it has in your country
• Implementing appropriate technical and organizational measures to protect your personal information

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. When you click on these links, you will be directed to the third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

OpenHarvest
179 Clark Cove
Paulmouth, NE10 8JX
United Kingdom

Email: [email protected]
Phone: +44 1683 173345

We will respond to your request within a reasonable timeframe.